This intensive, highly interactive, hands-on 5-week training, presented by Lisa Mouscher, CEO of Sogence Training and Consulting, enables health center managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment.

This is a 5-session series occurring every Tuesday for 5 weeks, starting 1/17/23. This training is for leadership, mid-managers, and supervisors. Topics include:

• The Art of Management Communication
• Strengthening Employee Engagement, Productivity and Retention
• Behavioral Interviewing: Hiring for Long-term Success
• Staying Legally Compliant as a Manager/Supervisor
• Making Customer Service a Reality: Creating a Culture of Customer Service

Target Audience: Leadership, mid-level managers, and supervisors

Cost: $175 per person – limited to 3 participants per health center, 40 participants total. If you want to register more than 3 participants, please contact Andrea Watkins (awatkins@mepca.org) to be added to the waitlist.

Please note: Throughout the 5 sessions, content shared is used to build the foundation for upcoming sessions; participants gain knowledge and skills, work together in large and small groups, participate in hands-on exercises, and discuss crucial issues in engaging, managing and retaining health center staff. As such, it is required to participate in all five sessions in order to receive your Certificate of Completion.

Target Audience: leadership, mid-level managers, and supervisors

Agenda

January 17, 2023 | 9:00 – 11:30 AM

The Art of Management Communication

Effective communication is critical to successful management, and great communication skills can be learned! In this session, participants gain and practice skills to flex their communication style to meet the needs of others and successfully facilitate results.

January 24, 2023 | 9:00 – 11:30 AM

Strengthening Employee Engagement, Productivity and Retention

Engaged employees are involved, committed, passionate, and empowered at work and demonstrate their engagement in both their performance and behavior. They are happier, more productive and far more likely to stay for the long-term. In this highly interactive session, participants discuss practical and realistic ways to strengthen engagement by developing goals with “meat,” implementing structured one-on-ones, “speed- coaching,” acknowledgement and recognition, and ongoing accountability.

January 31, 2023 | 9:00 – 11:30 AM

Behavioral Interviewing: Hiring for Long-Term Success

Hiring and retaining staff with the right skills and organizational fit is critical to your organization's ability to fulfill its mission and successfully serve your community. In this hands-on session, participants learn effective hiring processes and gain Behavioral Interviewing skills to hire the right staff for the long-term.

Arrive ready to fully participate in this working session and gain valuable skills to put into action with your very next hire.

February 7, 2023 | 9:00 – 11:30 AM

Staying Legally Compliant as a Manager/Supervisor—Selected Topics

Do you know and understand the myriad federal, state and local laws surrounding employment issues? If not, you may unknowingly put your organization in peril simply by making comments, asking questions, or taking actions that may initially seem harmless. Using real-world scenarios and questions provided by participants, we will be joined by an employment attorney to discuss relevant legislation and specific do’s and don’ts for managing employees and handling common situations both legally and effectively.

February 14, 2023 | 9:00 – 11:30 AM

Making Customer Service a Reality: Creating a Culture of Customer Service

The quality of customer service in health care directly influences the health of both patients and the health center itself, yet in today’s fast-paced and challenging environment, CHCs often find it difficult to create and maintain a culture of service excellence. This training sets the stage for successfully implementing a culture of service excellence where providing great service is an expectation throughout your department or your organization.